Members

For over 15 years, the Sony DADC European Service Centre has been a reliable and forward-thinking partner, delivering Global Business Services.

We manage internal process support for Sony DADC. We also deliver tailored supply chain solutions designed to meet the unique demands of disc and home entertainment clients in the retail and e-commerce landscape. By managing relationships with clients and hundreds of retail stores and chains, we have developed extensive expertise in overcoming complex supply chain challenges.

As part of our ongoing diversification strategy, we now offer customised Order to Cash Services designed to strengthen and grow our clients’ businesses. We can provide Retail B2B Customer Service Operations, Retail Finance Operations and Vendor Central Services.

Services

Supply planning​

New release time planning and forecast collection from retailers in order to place rightly sized manufacturing orders with relevant vendors. ​Back catalogue planning based on client strategies.​ All processes and systems available or executing processes in client system.

Manufacturing & Assembly

Assembly services that range from small scale manual assembly of complex products to high speed automated solutions.

Retail Customer Service Operations

We ensure that your orders are processed accurately and your goods are delivered on time and in full, whether to retail shelves or marketplace platforms. We deliver end-to-end solutions in all major European languages through modular service packages in B2B customer service including orders, returns and claim management.

Pick, Pack & Ship

Pick, Pack and Ship as well as warehousing and transport management for physical products into retail and wholesale. Reverse logistics and customized processes based on individual needs.

Retail Finance Operations

Our Retail Finance Operations experts making sure that customers pay our clients correctly and on time. We have expertise in everything from master data setup, credit management, billing, accounts receivable processing, and cash collection to advanced reporting, compliance, and financial statement reconciliation.

Vendor Central Services

Vendor Central processes are exceptionally complex, difficult to comply with and everchanging. We have developed expertise in Vendor Central Services, best practices, and operational excellence in the areas of cash collections, returns, and purchase order processing. Our clients particularly value the complete ownership we take of our service, the transparency of the entire process, access to up-to-date best practices, and the stable, documented and measured execution of processes.

Contact information

Phone: +420 377 159 241
Email: sales-gbs@sonydadc.com
Web: www.sonydadc.com

Main contact persons in the Czech Republic

Kateřina Jaroňová
B2B Marketing & Lead Generation Specialist
Email: katerina.jaronova@sonydadc.com

List of branches

European Service Centre Plzeň
Sony DADC Czech Republic, s.r.o.
Avalon Business Center
Poděbradova 2842/1
Pilsen, 301 00

Completion and logistics center Štěnovice
Sony DADC Czech Republic, s.r.o.
Dobřanská 545
Štěnovice, 332 09

Headquarters
Sony DADC Europe GmbH
Sonystrasse 4
Thalgau Salzburg, 5303